FAQ – Merci Online

Is it safe to order online?

Safer than it’s ever been. Industry-standard Secure Sockets Layer (SSL) technology is used to encrypt potentially sensitive information such as your name, address and any other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. We do not retain/keep your credit card numbers in any database on our servers. Your encrypted credit card number is securely transmitted to the payment gateway, at which point it is authenticated and charged. SwimwearWorld.com is then notified of the authorization, at which point the order is processed. Your credit card number is not retained on our servers.

I'm having technical difficulties

If you’re having problems accessing our website, we suggest that you make sure you have the latest version of your operating system (e.g. Windows, Mac OSX, Linux, etc.), and have updated your browser (e.g. Safari, Firefox, Chrome, Edge) to the latest version.

As much detail as you can about the issue
Screen shots of any error message you get
Which web browser you are using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.) and version
What you have done so far to try to resolve it

Do you keep my credit card information?

No. We do not keep/store credit card information.

When will I be charged for my order?

If your payment is authorized, the full amount of your order will be taken at time of placing your order, and an email will be dispatched confirming that your order has been successful.

Do I need an account to shop with you?

Yes, you will need to have an account to shop on Merci.com.do

Where are the size charts?

You’ll find the “Size Charts” link on each product page below product information. Look for the phrase “Sizing guide”.

What are your business hours?

Our service business hours are Monday to Sunday, 10:00am to 7:00pm

Where is your telephone number? I can't find a telephone number to call.

You can find our telephone number in the stores section, in there you can choose between Santo Domingo and Punta Cana Merci Store.

I want to receive special offers from Merci.com.do

There are several ways to receive special offers, promotions, and participate in giveaways that we hold from time to time. The most effective is by signing up to our email newsletter.

How do I update my account information?

You can update your personal information, including your billing and shipping address by clicking on the ‘Log In’ link at the top right hand corner of the page. Sign in with your username and password, and follow appropriate links to make the changes you desire. Please note that Ship To addresses cannot be changed after an order has been processed.